Remote Technical Support Specialist

Teleperformance USA; Montana; À distance; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(K) plans

Life insurance

Employee discounts

Résumé du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for our clients, managing inbound and outbound communications with professional excellence in a high-velocity environment. You will utilize web-based tools to resolve inquiries and ensure a seamless customer experience.

This role emphasizes strong problem-solving, effective communication, and a commitment to first-call resolution while supporting client high‑speed internet services and devices.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsabilités

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Connaissances

Communication skills

Problem solving

Independent work

Multi-tasking

Desktop familiarity

Formation

HS Diploma or equivalent

Description du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for our clients, managing inbound and outbound communications with professional excellence in a high-velocity environment. You will utilize web-based tools to resolve inquiries and ensure a seamless customer experience.

This role emphasizes strong problem-solving, effective communication, and a commitment to first-call resolution while supporting client high‑speed internet services and devices.