Remote SQL & Tech Support Specialist

Relativity; California (MO); Hybride; USD 54 000 - 80 000; Plein temps

Résumé du poste

Relativity seeks a Technical Support Specialist to diagnose, troubleshoot, repair and debug software and networked systems. This role involves frequent phone and email interactions with diverse customers and requires strong SQL, product knowledge and service orientation.

You will manage tickets in Salesforce and report to the Manager of Product Support. The position offers a 4x10-hour shift schedule (Sat-Sun-Tue-Wed, CST 9:00–8:00) with potential on-call duties and a compensation differential,

Qualifications

• Experience providing customer support via phone and email.
• Ability to diagnose and troubleshoot complex issues.
• Familiarity with SQL queries and Windows platforms.
• Willingness to travel up to 10% of the time.

Responsabilités

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Collaborate with senior team members to troubleshoot incidents.
• Maintain and update tickets with accurate records in Salesforce.

Connaissances

Customer support

Customer-focused

Phone & email support

Troubleshooting complex issues

SQL experience

Windows experience

Travel 10% of the time

Description du poste

Relativity seeks a Technical Support Specialist to diagnose, troubleshoot, repair and debug software and networked systems. This role involves frequent phone and email interactions with diverse customers and requires strong SQL, product knowledge and service orientation.

You will manage tickets in Salesforce and report to the Manager of Product Support. The position offers a 4x10-hour shift schedule (Sat-Sun-Tue-Wed, CST 9:00–8:00) with potential on-call duties and a compensation differential,