Remote Technical Support Specialist - SQL & Customer Care

Relativity; United States; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers, diagnosing and troubleshooting software and networked systems. You will handle tickets in Salesforce, communicate via phone and email, and aim to resolve issues within SLA while escalating when needed.

The role supports multiple areas, with 4x10-hour shifts and a compensation differential. Domestic US work eligibility and Public Trust clearance are required.

Qualifications

• Customer support experience
• Direct experience supporting customers as a primary contact or lead using phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to customer questions, problems, and work requests on a daily basis
• Develop an expertise in Relativity products and services and share this knowledge with customers
• Partner with senior team members to troubleshoot and resolve customer incidents
• Have or develop the experience to capably perform the Technical Support Specialist responsibilities

Skills

Customer support

SQL

Windows OS

Phone & email support

Job description

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers, diagnosing and troubleshooting software and networked systems. You will handle tickets in Salesforce, communicate via phone and email, and aim to resolve issues within SLA while escalating when needed.

The role supports multiple areas, with 4x10-hour shifts and a compensation differential. Domestic US work eligibility and Public Trust clearance are required.