Remote Technical Support Engineer: SQL & Apps

Relativity; Washington (Washington County); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. You will handle high-volume phone and email inquiries, maintain thorough records in Salesforce, and work within the RelativityOne Government contract constraints, including a mandatory Public Trust clearance process.

The role requires daily ticket management, collaboration with cross-functional teams, and meeting

Qualifications

• Customer support experience required.
• Ability to understand client expectations.
• Direct experience serving as primary contact via phone and email.
• Experience troubleshooting complex issues.
• Knowledge of SQL and Windows platforms.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce on a daily basis.
• Resolve issues within the product vertical and escalate to other teams as needed.
• Maintain accurate records of activities and client interactions in Salesforce.
• Respond to clients within defined service level agreements.

Skills

Customer support

Client focus

Communication

Issue troubleshooting

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. You will handle high-volume phone and email inquiries, maintain thorough records in Salesforce, and work within the RelativityOne Government contract constraints, including a mandatory Public Trust clearance process.

The role requires daily ticket management, collaboration with cross-functional teams, and meeting