Remote Technical Support Specialist - SQL and Systems

Relativity; Michigan; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus

Job summary

Relativity seeks a Technical Support Specialist in the United States to diagnose, troubleshoot, and repair complex software and networked systems for a mixed customer base. You will handle tickets by phone and email, maintain Salesforce records, and work within SLAs.

The role requires SQL and Windows experience, flexibility for hybrid/remote work, and potential Public Trust clearance for RelativityOne Government. Team collaboration and knowledge sharing are key.

Qualifications

• Customer support experience
• Client-focused and ability to understand expectations
• Direct experience supporting clients as a primary contact or lead using phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience
• Travel 10% of the time

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
• Maintain accurate records of all activities and interactions in Salesforce and respond to clients within SLAs
• Escalate tickets to other teams and verticals as required

Skills

Customer support

Client-focused

Phone & email support

SQL

Windows

Travel 10%

Tools

Salesforce

Job description

Relativity seeks a Technical Support Specialist in the United States to diagnose, troubleshoot, and repair complex software and networked systems for a mixed customer base. You will handle tickets by phone and email, maintain Salesforce records, and work within SLAs.

The role requires SQL and Windows experience, flexibility for hybrid/remote work, and potential Public Trust clearance for RelativityOne Government. Team collaboration and knowledge sharing are key.