Remote Tech Support Specialist – SQL & Systems

Relativity; New Mexico; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems while handling tickets and client inquiries. You will maintain records in Salesforce and work within defined SLAs, reporting to the Manager of Customer Support. The role emphasizes deep product knowledge and exceptional customer service across a hybrid/remote setting.

Candidates must be U.S. citizens and obtain a Public Trust clearance for RelativityOne Government.

Qualifications

• Customer support experience required.
• Excellent client-focused communication.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Willing to travel up to 10%.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce.
• Diagnose and troubleshoot software and network issues.
• Escalate to other teams as needed.
• Maintain accurate records and respond within SLAs.
• Collaborate with senior team members to resolve incidents.

Skills

Customer support

SQL

Windows

Communication

Travel availability

Tools

Salesforce

Ticketing systems

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems while handling tickets and client inquiries. You will maintain records in Salesforce and work within defined SLAs, reporting to the Manager of Customer Support. The role emphasizes deep product knowledge and exceptional customer service across a hybrid/remote setting.

Candidates must be U.S. citizens and obtain a Public Trust clearance for RelativityOne Government.