Remote Technical Support Engineer: SQL & Networking

Relativity; Maine; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Relativity is seeking a Technical Support Specialist to provide product-aligned technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug complex software and networked systems, with frequent phone and email interaction.

Roles include ticket creation, escalation, and maintaining Salesforce records. The position requires US citizenship and obtaining a Public Trust clearance for RelativityOne Government work.

Qualifications

• Customer support experience
• Ability to be client-focused and manage expectations
• Direct experience supporting clients via phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience
• Travel 10% of the time

Responsibilities

• Create, resolve, and maintain tickets in Salesforce
• Diagnose, troubleshoot, repair and debug complex software/systems
• Provide technical product knowledge to customers and escalate as needed
• Maintain timely communication with customers and internal teams
• Report to Manager of Customer Support and adhere to SLA targets
• Work a 9-hour shift Mon-Fri within CST and participate in on-call as required

Skills

Customer support

Client focus

Phone & email support

Troubleshooting

SQL

Windows

Travel required

Job description

Relativity is seeking a Technical Support Specialist to provide product-aligned technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug complex software and networked systems, with frequent phone and email interaction.

Roles include ticket creation, escalation, and maintaining Salesforce records. The position requires US citizenship and obtaining a Public Trust clearance for RelativityOne Government work.