Remote Technical Support Engineer — SQL & Apps

Relativity; Washington; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve issues for a mix of technical and non-technical customers. You will handle tickets via phone and email, maintain records in Salesforce, and build product knowledge while working with a collaborative team.

The role requires SQL and Windows experience, travel up to 10%, and the ability to work a 4x10-hour shift with CST hours. A Public Trust clearance may be required for RelativityOne Government work.

Qualifications

• Experience providing customer support to diverse customers.
• Ability to run basic SQL queries and use SQL tools.
• Experience with Windows platforms.
• Willingness to travel up to 10%.
• Excellent communication skills via phone and email.

Responsibilities

• Respond to customer questions, problems, and work requests on a daily basis.
• Create, resolve, and maintain tickets in Salesforce.
• Develop an expertise in company products and services and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Meet identified goals regarding customer service metrics.

Skills

Customer support

SQL

Windows

Troubleshooting

Travel

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve issues for a mix of technical and non-technical customers. You will handle tickets via phone and email, maintain records in Salesforce, and build product knowledge while working with a collaborative team.

The role requires SQL and Windows experience, travel up to 10%, and the ability to work a 4x10-hour shift with CST hours. A Public Trust clearance may be required for RelativityOne Government work.