Remote Technical Support Specialist - SQL & Software

Relativity; Georgia; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems. You will handle phone and email inquiries and build strong technical knowledge across Relativity products.

You will log and track tickets in Salesforce, escalate issues when needed, and ensure timely responses. The role requires US citizenship for RelativityOne Government work and a 4x10 shift with a CST schedule and compensation differential.

Qualifications

• Experience in customer support and technical troubleshooting.
• Experience with SQL and Windows platforms.
• Ability to manage and resolve complex incidents with escalation when needed.
• Excellent communication and record-keeping in ticket systems.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop expertise in company products and share knowledge with customers.
• Partner with senior team members to troubleshoot incidents.
• Maintain ticket records accurately and resolve tickets.

Skills

Database Management

Documentations

Information Security

Project Management

Requirements Gathering

Software Development

Structured Query Language (SQL)

System Implementations

Technical Support

Vendor Management

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems. You will handle phone and email inquiries and build strong technical knowledge across Relativity products.

You will log and track tickets in Salesforce, escalate issues when needed, and ensure timely responses. The role requires US citizenship for RelativityOne Government work and a 4x10 shift with a CST schedule and compensation differential.