Remote Technical Support Specialist (SQL & Apps)

Relativity; Charlotte (NC); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide specialized product-vertical technical support to a mix of customers, diagnosing and resolving complex issues. You will log and track tickets in Salesforce, maintain accurate records, and communicate with customers within SLAs.

The role requires SQL and Windows experience, a 9-hour shift within 7am-7pm CST, and the ability to obtain a Public Trust clearance for RelativityOne Government work.

Qualifications

• Experience providing customer support across phone and email channels.
• Ability to troubleshoot complex software and networked systems.
• Proficiency with SQL and Windows platforms.
• Willingness to travel up to 10%.

Responsibilities

• Respond to client questions and requests daily.
• Use SQL tools to run basic queries.
• Document tickets in Salesforce and escalate as needed.
• Provide responsive support across shift hours and on-call when required.
• Track time and complete daily tasks.

Skills

Customer support

Client focus

Phone & email

Troubleshooting

SQL

Windows

Travel 10%

Salesforce

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to provide specialized product-vertical technical support to a mix of customers, diagnosing and resolving complex issues. You will log and track tickets in Salesforce, maintain accurate records, and communicate with customers within SLAs.

The role requires SQL and Windows experience, a 9-hour shift within 7am-7pm CST, and the ability to obtain a Public Trust clearance for RelativityOne Government work.