Remote Technical Support Engineer
CrowdStrike Inc.
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Benefits offered by this job
Job summary
CrowdStrike Inc. is seeking a Technical Support Engineer to help customers integrate, deploy and maintain CrowdStrike services. You will own customer issues from initial troubleshooting to resolution, balancing technical and non-technical guidance in a fast-paced environment.
The role emphasizes proactive communication, collaboration with Sr. TSE/Engineering, and creating knowledge-base content. Bonus points for kernel security and hybrid/remote support; a strong customer-first mindset is
Qualifications
- 3+ years in customer or technical support, or related role.
- Strong Windows troubleshooting and networking comprehension.
- Demonstrated problem solving and calm, professional communication.
- Ability to learn new technologies quickly and work independently.
- Excellent relationship management and multi-format communication.
- Experience with AI to improve decision-making and workflows.
Responsibilities
- Own customer issues from initial troubleshooting to resolution or escalation.
- Meet or exceed response quality and timeliness for customers.
- Serve as escalation contact and coordinate with internal teams.
- Document bugs with engineering for product issues affecting customers.
- Create troubleshooting documentation to support knowledge base.
- Propose process improvements to delight customers.
Skills
Tools
Job description
CrowdStrike Inc. is seeking a Technical Support Engineer to help customers integrate, deploy and maintain CrowdStrike services. You will own customer issues from initial troubleshooting to resolution, balancing technical and non-technical guidance in a fast-paced environment.
The role emphasizes proactive communication, collaboration with Sr. TSE/Engineering, and creating knowledge-base content. Bonus points for kernel security and hybrid/remote support; a strong customer-first mindset is
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