Remote Technical Support Engineer – Cybersecurity

CrowdStrike Inc.; Honolulu (HI); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Wellness programs

Parental leave

Professional development

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer who is passionate about technology and helping customers. You will own issues from initial troubleshooting to resolution, and guide customers in deploying and maintaining CrowdStrike services remotely.

You will collaborate with Sr. TSE and Engineering to document bugs, help improve the knowledge base, and push process improvements to delight customers.

Qualifications

• 3+ years in customer or technical support roles.
• Proficient in Windows environment and networking basics.
• Strong problem-solving and customer advocacy in fast-paced settings.
• Ability to learn new technologies quickly and work independently.

Responsibilities

• Own customer issues from initial triage to resolution or escalation.
• Meet or exceed response quality and timeliness.
• Serve as contact on escalations with internal teams.
• Document bugs with Sr. TSE/Engineering.
• Create and improve knowledge base content.
• Suggest process improvements to delight customers.

Skills

Customer support

Windows troubleshooting

Communication skills

Independent worker

Team collaboration

AI for decision making

Tools

Splunk

Job description

CrowdStrike Inc. is seeking a Technical Support Engineer who is passionate about technology and helping customers. You will own issues from initial troubleshooting to resolution, and guide customers in deploying and maintaining CrowdStrike services remotely.

You will collaborate with Sr. TSE and Engineering to document bugs, help improve the knowledge base, and push process improvements to delight customers.