Remote Technical Support Engineer

CrowdStrike Inc.; Phoenix (AZ); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market leader compensation

Wellness programs

Paid time off

Career development

Employee networks

Job summary

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will own customer issues, troubleshoot, document bugs with engineering, and contribute to knowledge base while delivering exceptional service in a fast-paced security environment.

We value experience in Windows environments, strong communication, and the ability to learn quickly. The role offers remote work within the U.S. and a competitive compensation package including bonuses and benefits.

Qualifications

• 3+ years of customer support, technical support, system administration or related customer facing role.
• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
• Ability to work independently with little direct supervision and as a part of a team.
• Outstanding analytical and organizational abilities.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Take ownership of customer issues, including initial troubleshooting, root cause identification and resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as point of contact on escalations and ensure issues are resolved expediently.
• Collect information and document bugs with Sr. TSE/Engineering for product issues.
• Create troubleshooting documentation to support knowledge base.
• Push creative thinking to improve processes and customer delight.

Skills

Customer support

Windows troubleshooting

Problem solving

Communication skills

Independent work

Tools

Splunk

Job description

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will own customer issues, troubleshoot, document bugs with engineering, and contribute to knowledge base while delivering exceptional service in a fast-paced security environment.

We value experience in Windows environments, strong communication, and the ability to learn quickly. The role offers remote work within the U.S. and a competitive compensation package including bonuses and benefits.