Remote Technical Support Engineer – Security Platform

CrowdStrike Inc.; City of Albany (NY); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation

Parental leave

Professional development

Employee networks

Vibrant office culture

Great Place to Work certification

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer who is passionate about technology and customer success. You will own and resolve complex issues, guide deployments, and collaborate with engineering to improve products.

In a fast-paced, highly technical environment, you will learn quickly, communicate clearly across channels, and help customers maximize the CrowdStrike service.

Qualifications

• 3+ years in customer or technical support or related client-facing role.
• Knowledge of Windows environment, services, and workstation issues.
• Passion for solving customer issues and driving their success in a fast-paced environment.
• Ability to learn new technologies quickly and adapt.
• Excellent written and verbal communication across channels.
• Ability to work independently and in a team.
• Strong analytical and organizational abilities.
• Remain calm and articulate with tough customers.
• Experience with AI to enhance decision-making and processes.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed expectations for response quality and timeliness.
• Serve as point of contact for escalations and ensure rapid resolution.
• Document bugs with engineering and colleagues for product issues.
• Create and improve troubleshooting and support knowledge base content.
• Proactively identify process improvements to delight customers.

Skills

3+ years customer support

Windows troubleshooting

Customer advocacy

Learning new tech

Clear communication

Independent worker

Analytical thinking

Calm under pressure

AI in workflows

Job description

CrowdStrike Inc. is seeking a Technical Support Engineer who is passionate about technology and customer success. You will own and resolve complex issues, guide deployments, and collaborate with engineering to improve products.

In a fast-paced, highly technical environment, you will learn quickly, communicate clearly across channels, and help customers maximize the CrowdStrike service.