Remote Technical Support Engineer - Endpoint Security

CrowdStrike Inc.; Lincoln (NE); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

CrowdStrike Inc. is seeking a highly capable Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services from a remote setting in the USA.

The role focuses on ownership of customer issues, rapid troubleshooting, and collaboration with engineering to drive timely resolutions. You will document bugs, develop KB content, and improve support processes while delivering exceptional customer experiences.

Qualifications

• 3+ years in customer or technical support or related role.
• Knowledge of Windows environments, including services and workstation troubleshooting.
• Strong written and verbal communication skills across multiple channels.

Responsibilities

• Take ownership of customer issues, including initial troubleshooting and root-cause identification, with escalation when needed.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as point of contact on escalations and ensure expedient issue resolution.
• Collect information and document bugs with Sr. TSE and/or Engineering for product issues.
• Create or update troubleshooting documents to support knowledge base.
• Contribute to process improvements to delight customers.

Skills

Customer support

Technical support

System administration

Windows troubleshooting

Communication skills

Independent worker

Tools

Splunk

Windows Service

Windows Workstation

Job description

CrowdStrike Inc. is seeking a highly capable Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services from a remote setting in the USA.

The role focuses on ownership of customer issues, rapid troubleshooting, and collaboration with engineering to drive timely resolutions. You will document bugs, develop KB content, and improve support processes while delivering exceptional customer experiences.