Remote Technical Support Engineer

CrowdStrike Inc.

Topeka (KS)

Remote

USD 70,000 - 115,000

Full time

8 days ago

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Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Paid time off

Professional development

Job summary

CrowdStrike is seeking a Technical Support Engineer to be the primary contact for customers, providing expert troubleshooting, root-cause analysis, and guidance to deploy and maintain CrowdStrike services. You will own cases end-to-end, document bugs for engineering, and contribute to knowledge base content.

Ideal candidates have 3+ years in customer-facing roles, strong Windows/network troubleshooting skills, and a proactive, collaborative mindset in a fast-paced security tech environment.

Qualifications

3+ years in a customer-facing role
Experience in Windows troubleshooting and networking
Strong communication across formats
Ability to learn new technologies quickly

Responsibilities

Own customer issues from initial troubleshooting to resolution or escalation
Meet/exceed response quality and timeliness
Serve as point of contact on escalations and ensure resolution
Collect information and document bugs with Sr. TSE/Engineering
Create troubleshooting/documentation for knowledge base
Suggest process improvements and innovative support ideas

Skills

3+ years experience

Windows environment

Customer focus

Learning agility

Relationship skills

Independent work

Analytical skills

Calm under pressure

AI in support

Kernel/hybrid security (bonus)

Linux troubleshooting (bonus)

Splunk (bonus)

Windows/Mac troubleshooting (bonus)

Job description

Ideal candidates have 3+ years in customer-facing roles, strong Windows/network troubleshooting skills, and a proactive, collaborative mindset in a fast-paced security tech environment.

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