Remote Technical Support Engineer (Security & Cloud)

CrowdStrike Inc.; Cheyenne (WY); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation & equity

Wellness programs

Generous vacation & holidays

Parental leave

Professional development

Employee networks & community groups

Vibrant office culture

Great Place to Work certification

Job summary

CrowdStrike is seeking a proactive Technical Support Engineer to help customers integrate, deploy and maintain CrowdStrike services from a remote U.S. base. You will own issues end-to-end, troubleshoot Windows environments, document bugs and contribute to knowledge base.

A fast learner who thrives in a high‑tech, customer‑facing role will excel here. Applicants should have 3+ years in customer support, strong communication, and the ability to work independently while collaborating with

Qualifications

• 3+ years of customer support, technical support, system administration or related customer facing role.
• Knowledgeable in Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level OS and network issues.
• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
• Ability to work independently with little direct supervision and as a part of a team.
• Outstanding analytical and organizational abilities.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Take ownership of customer issues, including initial troubleshooting, root cause analysis and resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as contact on customer escalations to ensure rapid resolution.
• Collect information and document bugs with Sr. TSE or Engineering.
• Create troubleshooting documentation to support knowledge base.
• Push creative thinking to improve processes and customer delight.

Skills

Customer support

Windows troubleshooting

Documentation & reporting

Communication skills

Independent work

Fast learner

Analytical thinking

Calm under pressure

AI technologies experience

Kernel level security understanding

Tools

Splunk

Job description

CrowdStrike is seeking a proactive Technical Support Engineer to help customers integrate, deploy and maintain CrowdStrike services from a remote U.S. base. You will own issues end-to-end, troubleshoot Windows environments, document bugs and contribute to knowledge base.

A fast learner who thrives in a high‑tech, customer‑facing role will excel here. Applicants should have 3+ years in customer support, strong communication, and the ability to work independently while collaborating with