Remote Technical Support Engineer III — Web & Banking Tech

Jack Henry & Associates, Inc.; Overland Park (KS); On-site; USD 66,500 - 80,000; Full time

Benefits offered by this job

Remote position

Comprehensive benefits

Collaborative culture

Job summary

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer for the Symitar Client Services Engineering team.

This remote role requires residence within approximately a 70-mile radius of Allen, TX; Cedar Falls, IA; Louisville, KY; Birmingham, AL; Charlotte, NC; Springfield, MO; Monett, MO; or Lenexa, KS. You will troubleshoot and program template-based and custom credit union code, maintain existing code, and provide client support with HTML, JavaScript, APIs, and web services.

Qualifications

• Hands-on programming experience required.
• Experience with HTML and JavaScript for web solutions.
• Experience providing client-facing technical support for web technologies.
• Strong written and verbal communication and problem-solving skills.
• Familiarity with SDLC methodologies including Agile and Waterfall.

Responsibilities

• Provide technical support to customers by analyzing reported issues and determining the best path to resolution.
• Work directly with customers on highly technical products, including systems-level software.
• Collaborate with internal teams to resolve client issues effectively.
• Create defect records with examples to help development teams fix code and prepare test environments.
• Stay current on products through training and documentation.
• Complete Customer Work Requests, including installations, customizations, upgrades, and training.
• Train current team members and new associates as needed.
• Perform other duties as assigned.

Skills

HTML

JavaScript

Web services

APIs

Network connectivity

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline

Tools

Symitar PowerOn

PowerFrame Docs

PL/I

Job description

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer for the Symitar Client Services Engineering team.

This remote role requires residence within approximately a 70-mile radius of Allen, TX; Cedar Falls, IA; Louisville, KY; Birmingham, AL; Charlotte, NC; Springfield, MO; Monett, MO; or Lenexa, KS. You will troubleshoot and program template-based and custom credit union code, maintain existing code, and provide client support with HTML, JavaScript, APIs, and web services.