Remote Technical Support Engineer III — Banking Tech

Jack Henry & Associates, Inc.; Birmingham (AL); On-site; USD 66,500 - 80,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer to troubleshoot and program template-based and custom credit union code, maintain and update existing code, and provide support to clients and internal teams.

The role requires the ability to manage multiple priorities in a fast-paced environment while working remotely within ~70 miles of specified offices including Birmingham, AL. Responsibilities include analyzing issues, collaborating with teams, creating defect records,

Qualifications

• At least 2 years of hands-on programming experience.
• Experience building and supporting HTML and JavaScript solutions.
• Experience providing client-facing technical support for web technologies.
• Strong written and verbal communication skills.
• Excellent analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide technical support to customers by analyzing reported issues and determining the best path to resolution.
• Work directly with customers and users on highly technical products, including systems-level software used by technical audiences.
• Collaborate with internal teams to resolve client issues effectively.
• Report design concerns, reliability issues, and software bugs to engineering; create defect records with supporting files and examples to help development teams build code fixes.
• Stay current on company products through training, documentation, online learning, and observation of experienced support team members.
• Complete Customer Work Requests (CWRs), including installations, customizations, upgrades, and training.
• Train current team members and new associates as needed.
• Perform other duties as assigned.

Skills

Hands-on programming

HTML

JavaScript

Customer support

Communication skills

Analytical problem-solving

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related discipline

Tools

PowerOn

PowerFrame Docs

PL/I

Job description

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer to troubleshoot and program template-based and custom credit union code, maintain and update existing code, and provide support to clients and internal teams.

The role requires the ability to manage multiple priorities in a fast-paced environment while working remotely within ~70 miles of specified offices including Birmingham, AL. Responsibilities include analyzing issues, collaborating with teams, creating defect records,