Remote Senior Financial Systems Support Analyst

Jack Henry & Associates, Inc.; Cedar Falls (IA); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work hours

Professional development opportunities

Job summary

Jack Henry & Associates, Inc. is seeking an Operations Support Analyst to provide exceptional software support for Symitar Credit Union Solutions clients. The ideal candidate will have at least 6 years of experience in a financial institution, particularly in loan processes. This remote role supports clients throughout the United States, requiring a commitment to customer service and effective problem-solving.

Responsibilities include analyzing client issues, guiding product functionality inquiries, and managing customer communication. Strong technical expertise and a customer-centric approach are essential.

Qualifications

• Minimum 6 years experience working in a bank or credit union.
• Experience with loans and lending processes.
• Strong troubleshooting skills and customer service focus.

Responsibilities

• Analyze customer environments and provide product support.
• Serve as primary client contact and coordinate with internal teams.
• Track and manage customer issues ensuring timely communication.

Skills

Customer service

Troubleshooting

Lending environment familiarity

Communication skills

Education

6 years of experience in a financial institution

Tools

Jack Henry/Symitar platform

Job description

Jack Henry & Associates, Inc. is seeking an Operations Support Analyst to provide exceptional software support for Symitar Credit Union Solutions clients. The ideal candidate will have at least 6 years of experience in a financial institution, particularly in loan processes. This remote role supports clients throughout the United States, requiring a commitment to customer service and effective problem-solving.

Responsibilities include analyzing client issues, guiding product functionality inquiries, and managing customer communication. Strong technical expertise and a customer-centric approach are essential.