Remote Banking Tech Support Specialist III

Jack Henry & Associates, Inc.; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Jack Henry is seeking a technical problem solver with CRM, banking and/or credit union industry experience to bridge the gap between financial operations and technology. You will troubleshoot complex application issues and deliver exceptional client support from a remote location.

This role requires 4+ years in financial services, strong customer service, and willingness to participate in after-hours on-call rotations.

Qualifications

• 4+ years in banking/credit union customer service, technical support, or software implementation.
• Strong customer service and communication skills.
• Ability to participate in after-hours on-call rotation.

Responsibilities

• Troubleshoot software, system, data, and integration issues for banks and credit unions.
• Analyze application, SQL, server, and network-related problems to identify root causes.
• Collaborate with clients, internal teams, and technical resources to resolve complex issues.
• Document findings and solutions while maintaining service level commitments.
• Provide exceptional customer service and build trusted client relationships.

Skills

Customer service

Technical support

SQL knowledge

Communication

Tools

Windows servers

Job description

Jack Henry is seeking a technical problem solver with CRM, banking and/or credit union industry experience to bridge the gap between financial operations and technology. You will troubleshoot complex application issues and deliver exceptional client support from a remote location.

This role requires 4+ years in financial services, strong customer service, and willingness to participate in after-hours on-call rotations.