Remote Tech Support Engineer III – Web & API

Jack Henry & Associates, Inc.; Monett (MO); On-site; USD 66,500 - 80,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer within the Symitar Client Services Engineering team.

This remote role allows you to troubleshoot and program template-based and custom credit union code, maintain and update existing code, and support clients and internal teams. Candidates should have at least 2 years of hands-on programming, HTML/JavaScript experience, and strong communication and troubleshooting skills.

Qualifications

• At least 2 years of hands-on programming experience.
• Experience building and supporting solutions with HTML and JavaScript.
• Experience providing client-facing technical support for web technologies, including HTML, JavaScript, web services, APIs, and network connectivity.
• Strong written and verbal communication skills.
• Excellent analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide technical support to customers by analyzing reported issues and determining the best path to resolution.
• Work directly with customers and users on highly technical products, including systems-level software used by technical audiences.
• Collaborate with internal teams to resolve client issues effectively.
• Report design concerns, reliability issues, and software bugs to engineering; create defect records with supporting files and examples to help development teams build fixes.
• Stay current on company products through training and documentation.
• Complete Customer Work Requests (CWRs), including installations, customizations, upgrades, and training.
• Train current team members and new associates as needed.
• Perform other duties as assigned.

Skills

Programming

HTML

JavaScript

Web services

APIs

Communication

Troubleshooting

Client-facing

Education

Bachelor's degree (CS/IT/Business)

Tools

Symitar PowerOn

PowerFrame Docs

PL/I

Job description

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer within the Symitar Client Services Engineering team.

This remote role allows you to troubleshoot and program template-based and custom credit union code, maintain and update existing code, and support clients and internal teams. Candidates should have at least 2 years of hands-on programming, HTML/JavaScript experience, and strong communication and troubleshooting skills.