Remote Technical Customer Success Engineer

Zachary Piper Solutions

United States

Remote

USD 30,000 - 48,000

Full time

3 days ago

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Job summary

Piper Companies is seeking a Technical Customer Success Specialist for a remote 3-month contract role. You will partner with customers during implementation, activation, and platform adoption while serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, configuring integrations, assisting with VM-based collectors, and guiding networking requirements. Strong communication and IT networking knowledge are essential.

Qualifications

2+ years in networking, technical support, implementation, onboarding, customer success, or related tech role.
Knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP, and VM deployment.
Understanding of cybersecurity concepts (CVE, CVSS, hardening, EOS/EOL considerations).
Experience communicating technical concepts to customers and leading demos or trainings.
Bachelor's degree or equivalent professional experience.

Responsibilities

Lead onboarding and activation sessions with customer IT teams to deploy and configure platform integrations.
Assist with VM-based collectors, connectors, and telemetry solutions in customer networks.
Guide customers through IP addressing, DNS, firewall rules, credentials, and network connectivity.
Support cloud-to-cloud API integrations, onboarding, migrations, and adoption initiatives.
Troubleshoot onboarding challenges and coordinate issue resolution with internal teams.