Remote Customer Success Engineer — Tech & Networking

Zachary Piper Solutions; United States; Remote; USD 39,000 - 48,000; Part time

Benefits offered by this job

Remote work

Contract-based role

Comprehensive Benefits

Job summary

Piper Companies is seeking a Customer Success Support Engineer for a fully remote role. The position supports onboarding, implementation, platform adoption, and technical troubleshooting as a trusted technical resource throughout the customer lifecycle.

Responsibilities include partnering with customer IT, deploying VM-based collectors, guiding on networking and security, and coordinating with engineering to resolve issues while delivering training and best practices.

Qualifications

• 2+ years in customer success, technical support, IT or related client-facing role.
• Hands-on networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP.
• Experience with Windows environments and enterprise IT infrastructure is preferred.
• Understanding of cybersecurity concepts: vulnerability management, patching, hardening, CVEs, endpoint security.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent experience.

Responsibilities

• Support onboarding, implementation, and activation of technology solutions with customer IT teams.
• Assist deployment and support of VM-based collectors, integrations, and monitoring tools.
• Provide guidance on networking, DNS, IP addressing, firewall policies, and authentication.
• Support cloud-based implementations, API integrations, migrations, and platform adoption.
• Troubleshoot infrastructure, networking, and software issues with cross-team coordination.
• Deliver technical training and end-user guidance for platform adoption.
• Document environments, configurations, troubleshooting steps, and milestones.
• Build strong relationships and act as a trusted advisor to drive satisfaction.

Skills

Networking fundamentals

Troubleshooting

Communication

Customer-facing work

Education

Bachelor's degree in IT/CS/Cybersecurity

Tools

Active Directory

Microsoft 365

Azure AD

Windows Server

Job description

Piper Companies is seeking a Customer Success Support Engineer for a fully remote role. The position supports onboarding, implementation, platform adoption, and technical troubleshooting as a trusted technical resource throughout the customer lifecycle.

Responsibilities include partnering with customer IT, deploying VM-based collectors, guiding on networking and security, and coordinating with engineering to resolve issues while delivering training and best practices.