Remote Customer Success Engineer – Networking & Telemetry
Piper Companies
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Benefits offered by this job
Job summary
Piper Companies seeks a Customer Success Engineer for a remote 3-month contract role. You will partner with customers during implementation, activation, and platform adoption while serving as a technical resource throughout onboarding.
Responsibilities include leading onboarding sessions, deploying telemetry solutions, and guiding networking configurations. The role emphasizes clear communication and cross-team collaboration in a remote contract setting.
Qualifications
- 2+ years in networking, technical support, implementation, onboarding, or customer success.
- Solid knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP, and VM deployment.
- Ability to communicate technical concepts to customers and conduct demos/trainings.
- Bachelor’s degree or equivalent professional experience.
Responsibilities
- Lead customer onboarding and activation sessions with customer IT teams.
- Assist with VM-based collectors, connectors, and telemetry deployments.
- Guide customers on IP addressing, DNS, firewall rules, and access credentials.
- Support cloud-to-cloud API integrations, platform migrations, and onboarding.
- Troubleshoot onboarding issues and coordinate with internal teams as needed.
Skills
Education
Job description
Piper Companies seeks a Customer Success Engineer for a remote 3-month contract role. You will partner with customers during implementation, activation, and platform adoption while serving as a technical resource throughout onboarding.
Responsibilities include leading onboarding sessions, deploying telemetry solutions, and guiding networking configurations. The role emphasizes clear communication and cross-team collaboration in a remote contract setting.
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