Remote Customer Success Engineer — Onboarding and Integrations

ZP Group; United States; Remote; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Sick leave

401K

Job summary

Piper Companies is seeking a Customer Success Engineer for a remote 3-month contract position to partner with customers during implementation, activation, and platform adoption while serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying platform integrations, and guiding customers through network configurations and API integrations. The role emphasizes strong communication and collaboration with internal teams.

Qualifications

• 2+ years in networking, technical support, implementation, onboarding, customer success, or a related tech role.
• Strong working knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP, and VM deployment.
• Understanding of cybersecurity concepts like CVEs, CVSS, hardening, and end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training, or implementation meetings.
• Bachelor's degree in IT/CS/Cybersecurity/Network Engineering or equivalent experience.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams to deploy and configure platform integrations.
• Assist with VM-based collectors, connectors, and telemetry solutions within customer networks.
• Guide customers through IP addressing, DNS, firewall rules, access credentials, and connectivity requirements.
• Support cloud-to-cloud API integrations, onboarding, platform migrations, and adoption initiatives.
• Troubleshoot onboarding challenges and coordinate issue resolution with internal teams.

Skills

Networking fundamentals

Customer onboarding / implementation

Technical communication

Virtual machine deployment

Cloud/API integrations knowledge

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering or equivalent

Job description

Piper Companies is seeking a Customer Success Engineer for a remote 3-month contract position to partner with customers during implementation, activation, and platform adoption while serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying platform integrations, and guiding customers through network configurations and API integrations. The role emphasizes strong communication and collaboration with internal teams.