Remote Tech Customer Success Specialist - Onboarding

Piper Companies; United States; Remote; USD 30,000 - 48,000; Part time

Job summary

Piper Companies seeks a Technical Customer Success Specialist for a remote 3-month contract. You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding lifecycle.

Responsibilities include onboarding sessions, VM deployment, API integrations, and coordinating with internal teams to resolve issues and ensure success.

Qualifications

• 2+ years in networking, technical support, implementation, onboarding or related tech role.
• Working knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP and VM deployment.
• Understanding of cybersecurity concepts, CVEs, CVSS, hardening, end-of-life devices.
• Experience explaining technical concepts to customers and leading demos or trainings.
• Bachelor's degree or equivalent professional experience in IT-related fields.

Responsibilities

• Lead onboarding and activation sessions with customer IT teams to deploy platform integrations.
• Assist with VM-based collectors, connectors, and telemetry solutions in customer networks.
• Guide customers on IP addressing, DNS, firewall rules, credentials, and connectivity.
• Support cloud-to-cloud API integrations, onboarding contracts, migrations and adoption.
• Troubleshoot onboarding issues and coordinate with internal teams for escalation.

Skills

Networking

Technical support

Onboarding

Customer success

Demos / training

Education

Bachelor's degree in Information Technology / Computer Science / Cybersecurity / Network Engineering

Tools

Virtual machines

API integrations

Job description

Piper Companies seeks a Technical Customer Success Specialist for a remote 3-month contract. You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding lifecycle.

Responsibilities include onboarding sessions, VM deployment, API integrations, and coordinating with internal teams to resolve issues and ensure success.