Remote Customer Success Engineer Onboarding and Support

Piper Companies; United States; Remote; USD 39,000 - 48,000; Full time

Benefits offered by this job

Remote work

Contract role

Job summary

Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in networking and technology. This fully remote contract role focuses on onboarding, implementation, platform adoption, and technical troubleshooting across the customer lifecycle.

You will work with customers and internal teams, delivering technical guidance, training, and best practices while building trusted relationships to drive long-term success. Initial 3-month contract with extensions.

Qualifications

• 2+ years in customer success or technical support roles.
• Hands-on networking fundamentals including TCP/IP, DNS, DHCP, and firewalls.
• Experience with Windows environments and enterprise IT infra advised.
• Understanding of cybersecurity concepts like patching and CVEs.

Responsibilities

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform adoption and utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.
• Build strong customer relationships and serve as a trusted advisor to drive customer satisfaction and long-term success.

Skills

Networking basics

Troubleshooting

Cloud technologies

Communication

IT support

Security concepts

Education

Bachelor's degree

Tools

Active Directory

Azure AD / Entra ID

Microsoft 365

Windows Server

Virtual Machines

Job description

Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in networking and technology. This fully remote contract role focuses on onboarding, implementation, platform adoption, and technical troubleshooting across the customer lifecycle.

You will work with customers and internal teams, delivering technical guidance, training, and best practices while building trusted relationships to drive long-term success. Initial 3-month contract with extensions.