Remote Network Success Engineer – Onboarding & API

Zachary Piper Solutions; United States; Remote; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Sick leave

401K

Job summary

Piper Companies seeks a Customer Success Engineer to join an established networking and technology services organization for a remote 3-month contract. The role partners with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Key responsibilities include leading onboarding sessions, deploying platform integrations, guiding network configurations, and supporting API integrations, cloud migrations, and platform adoption

Qualifications

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or related technology-focused role.
• Working knowledge of TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and VM deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening, and end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in IT, CS, cybersecurity, network engineering, or equivalent experience.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams to deploy and configure platform integrations.
• Assist with implementing VM-based collectors, connectors, and telemetry solutions within customer networks.
• Guide customers through IP addressing, DNS, firewall rules, access credentials, and network connectivity requirements.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges and coordinate issue resolution with internal teams as needed.

Skills

Networking basics

Customer onboarding

Demos & trainings

Education

Bachelor's degree or equivalent experience in IT

Job description

Piper Companies seeks a Customer Success Engineer to join an established networking and technology services organization for a remote 3-month contract. The role partners with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Key responsibilities include leading onboarding sessions, deploying platform integrations, guiding network configurations, and supporting API integrations, cloud migrations, and platform adoption