Remote Technical & Customer Experience Advisor

Transcom; Fargo (ND); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits for you and family

401(k) with employer match

Paid vacation time

Equipment provided

Direct deposit

Job summary

Transcom is hiring a Technical and Customer Experience Advisor to support our telecommunications client from a home-based setup. You will handle smartphones, tablets, and computer questions, listening and applying technical knowledge to resolve issues while delivering exceptional service.

This full-time, remote role offers structured scheduling, ongoing learning, and career growth opportunities, with benefits including health coverage and 401(k) options.

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Able to pass a criminal background check.

Responsibilities

• Assist customers over the phone and online with device, service, and plan questions.
• Troubleshoot technical issues and guide customers to solutions.
• Navigate multiple applications to research accounts and resolve problems efficiently.

Skills

Typing 30 wpm

Excellent English

Technical support experience

Remote work

Education

High School Diploma

Job description

Transcom is hiring a Technical and Customer Experience Advisor to support our telecommunications client from a home-based setup. You will handle smartphones, tablets, and computer questions, listening and applying technical knowledge to resolve issues while delivering exceptional service.

This full-time, remote role offers structured scheduling, ongoing learning, and career growth opportunities, with benefits including health coverage and 401(k) options.