Remote Technical & Customer Experience Advisor

Transcom; Louisville (KY); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health Benefits

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Remote Work Opportunity

Job summary

Transcom is hiring a Technical Support Agent for a fully remote position. In this role, you'll assist customers with technical issues related to smartphones, tablets, and computers while providing excellent customer service. The position requires a high school diploma, keen problem-solving skills, and the ability to multitask. The starting pay is $17.31 per hour, with various benefits, including health insurance, paid vacation time, and performance incentives. Must reside in Kentucky or other eligible states.

Qualifications

• At least 18 years or older.
• Reliable attendance as outlined in the assigned schedule.
• Ability to thrive in a fast-paced, time-pressured work environment.

Responsibilities

• Engage with callers and analyze tech issues.
• Provide step-by-step instructions while multitasking.
• Navigate multiple applications to research solutions.

Skills

Excellent English written and verbal communication skills

Strong computer knowledge

Ability to multitask

Customer service orientation

Ability to handle conflict situations

Education

High School Diploma or equivalent

Job description

Transcom is hiring a Technical Support Agent for a fully remote position. In this role, you'll assist customers with technical issues related to smartphones, tablets, and computers while providing excellent customer service. The position requires a high school diploma, keen problem-solving skills, and the ability to multitask. The starting pay is $17.31 per hour, with various benefits, including health insurance, paid vacation time, and performance incentives. Must reside in Kentucky or other eligible states.