Remote Technical & Customer Experience Advisor

Transcom; Virginia Beach (VA); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health Benefits

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Job summary

Transcom is seeking a Technical Support Agent who will support customers with their smartphones, tablets, and computers. This remote role requires strong technical expertise and outstanding customer service skills, including problem-solving and multitasking abilities. A High School Diploma or equivalent is required, alongside the ability to work various shifts. The position offers a starting pay of $17.31 per hour with additional benefits including health coverage and a 401(k) plan.

Qualifications

• At least 18 years or older.
• Ability to pass a criminal background check.
• Full-time work week of 32–40 hours.
• Strong computer knowledge.
• Ability to work various shifts.

Responsibilities

• Engage with callers and resolve technical issues.
• Navigate multiple applications for solutions.
• Provide conflict resolution in customer situations.
• Work independently in a virtual environment.

Skills

Technical expertise

Excellent English communication

Customer service skills

Multitasking

Conflict resolution

Education

High School Diploma or equivalent

Tools

Computer skills (30 wpm typing)

Job description

Transcom is seeking a Technical Support Agent who will support customers with their smartphones, tablets, and computers. This remote role requires strong technical expertise and outstanding customer service skills, including problem-solving and multitasking abilities. A High School Diploma or equivalent is required, alongside the ability to work various shifts. The position offers a starting pay of $17.31 per hour with additional benefits including health coverage and a 401(k) plan.