Remote Technical & Customer Experience Advisor

Transcom; Huntsville (AL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Benefits

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Flexible Pay Options

Growth Opportunities

Job summary

Transcom is hiring for the position of Technical Support Agent in the United States. This fully remote role involves supporting customers with smartphones, tablets, and computers while providing excellent customer service. Candidates should have strong technical skills, conflict resolution abilities, and a willingness to work full-time while adhering to a structured schedule. Additionally, the position requires a high school diploma and the ability to pass a background check. This role also offers various benefits, including health insurance and performance-based incentives.

Qualifications

• At least 18 years or older.
• Ability to maintain 100% adherence to the assigned schedule.
• Strong computer knowledge, including typing at least 30 wpm.
• Willingness to follow procedures and adhere to policies.
• Experience in a technical support role, preferred.

Responsibilities

• Engage with callers, analyze, and isolate tech issues.
• Provide conflict resolution in frustrated customer situations.
• Navigate multiple applications while providing instructions.
• Work independently in a structured environment.

Skills

Technical support experience

Excellent communication skills

Ability to multitask

Conflict resolution skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

Transcom is hiring for the position of Technical Support Agent in the United States. This fully remote role involves supporting customers with smartphones, tablets, and computers while providing excellent customer service. Candidates should have strong technical skills, conflict resolution abilities, and a willingness to work full-time while adhering to a structured schedule. Additionally, the position requires a high school diploma and the ability to pass a background check. This role also offers various benefits, including health insurance and performance-based incentives.