Remote Technical & Customer Experience Advisor

Transcom; Jacksonville (FL); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

$17.31 USD Starting Pay

Health Benefits for family

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Performance-based incentives

Job summary

Transcom is seeking a Technical Support Agent to provide exceptional customer service in a remote environment. You will support customers with technical issues related to smartphones, tablets, and computers. The ideal candidate should have strong communication skills, a high school diploma, and be able to multitask effectively. This role offers starting pay of $17.31 USD and various benefits including health insurance and performance-based incentives. Must live in Florida.

Qualifications

• At least 18 years of age.
• Ability to pass a criminal background check.
• Reliable attendance to the assigned schedule.
• Strong typing skills of at least 30 WPM.
• Excellent English communication skills.

Responsibilities

• Engage with callers and troubleshoot technical issues.
• Navigate multiple applications to research solutions.
• Provide accurate and timely customer support.
• Manage high-volume inbound calls.
• Work independently in a virtual environment.

Skills

Customer service skills

Technical support expertise

Strong communication

Ability to multitask

Conflict resolution

Education

High School Diploma or equivalent

Tools

Computer

Headset

Job description

Transcom is seeking a Technical Support Agent to provide exceptional customer service in a remote environment. You will support customers with technical issues related to smartphones, tablets, and computers. The ideal candidate should have strong communication skills, a high school diploma, and be able to multitask effectively. This role offers starting pay of $17.31 USD and various benefits including health insurance and performance-based incentives. Must live in Florida.