Remote Technical & Customer Experience Advisor

Transcom; Atlanta (GA); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health Benefits

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Performance-based incentives

Job summary

Transcom is hiring a dedicated Technical Support Agent to provide exceptional support to customers using smartphones, tablets, and computers. This remote role requires strong communication skills and the ability to multitask while ensuring customer satisfaction. The position offers a starting pay of $17.31 per hour along with various performance-based incentives, health benefits, and opportunities for advancement within the company. Join us in helping customers achieve solutions with a focus on great service and support.

Qualifications

• Ability to pass a criminal background check.
• Ability to thrive in a fast-paced, dynamic work environment taking back-to-back calls.
• Willingness to follow procedures and adhere to policies.

Responsibilities

• Engage with callers and analyze tech issues.
• Provide step-by-step instructions while multitasking.
• Manage frustrated customer situations with professionalism.

Skills

Strong computer knowledge

Excellent English written and verbal communication

Ability to multitask applications

Empathy and problem-solving

Education

High School Diploma or equivalent

Job description

Transcom is hiring a dedicated Technical Support Agent to provide exceptional support to customers using smartphones, tablets, and computers. This remote role requires strong communication skills and the ability to multitask while ensuring customer satisfaction. The position offers a starting pay of $17.31 per hour along with various performance-based incentives, health benefits, and opportunities for advancement within the company. Join us in helping customers achieve solutions with a focus on great service and support.