Remote Technical & Customer Experience Advisor

Transcom; Des Moines (IA); Remote; USD 49,650,000 - 57,859,000; Full time

Benefits offered by this job

Health benefits for you and family

401(k) with employer match

Paid vacation

Computer equipment provided

100% remote - work-at-home

Job summary

Transcom in the United States is hiring a Technical and Customer Experience Advisor to support customers remotely. You will handle high-volume inbound calls, troubleshoot simple tech issues, and guide users through account services and device questions.

This full-time, work-from-home role requires strong English communication, good typing speed, and reliable home office setup. Starting pay is $17.31 per hour plus incentives, with benefits and retirement options.

Qualifications

• Excellent English written and verbal communication skills.
• Strong computer knowledge and ability to type at least 30 wpm.
• Experience in a customer service or call center role is desirable.

Responsibilities

• Support customers remotely for telecommunications products and services.
• Listen to callers, troubleshoot basic technical issues, and provide step-by-step guidance.
• Handle account-related questions and assist with enrollment, cancellation, or charges.

Skills

Excellent English

Typing 30 wpm

Strong computer skills

Customer service

Education

High School Diploma or equivalent

Job description

Transcom in the United States is hiring a Technical and Customer Experience Advisor to support customers remotely. You will handle high-volume inbound calls, troubleshoot simple tech issues, and guide users through account services and device questions.

This full-time, work-from-home role requires strong English communication, good typing speed, and reliable home office setup. Starting pay is $17.31 per hour plus incentives, with benefits and retirement options.