Work From Home Customer Service Advisor Jobs

An employer in the Cincinnati, OH area is seeking an Online Service Support member to join their team. These employees will be joining their Client First Center and are responsible for engaging with customers through a variety of service channels, which may include email, social media and/or online chat. These employees are to represent a local bank well by presenting a positive, professional image while meeting or exceeding customer expectations. The ideal candidate is comfortable being seated the majority of the day working online to resolve any issues that may come up with personal banking or small business clients.

• Answer customer inquiries received through digital channels such as secured conversations relating to bank products and services.
• Recognize sales opportunities and send referrals to the Direct Channel team.
• Perform customer account transactions and maintenance activities accurately.
• Ability to meet productivity targets while resolving issues within quality guidelines.
• Remain current on products, services, policies and procedures.
• Resolve customer issues through account research and utilization of support materials and resources.
• File feedback cases on behalf of clients who express dissatisfaction with the bank’s products, services, client support, etc.
• Strive for first contact resolution of customer inquiries, transactions and problem resolution.
• Ability to deescalate customer requests requiring additional knowledge or expertise as defined by department leadership.
• Identify possible fraud and respond according to bank policies and procedures.

• Banking, Finance, money management
• 3+ years of customer service
• Proficient in excel, word, online chat/ communications
• Comfortable with completing 35+ complains or conversations daily
• Proficient writing skills
• GED/ Associates

• Bachelors Degree
• Professional work environment
• Working with small businesses
• Cash Management

$16/hr - $18/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.