Remote Technical & Customer Experience Advisor

Transcom; Manchester (NH); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid vacation time

Job summary

Transcom in Manchester, NH is hiring a Technical and Customer Experience Advisor to provide support for their telecommunications clients. In this remote role, you'll assist customers with their technical inquiries regarding smartphones, tablets, and more.

This position offers a starting pay of $17.31 USD, health benefits, and opportunities for performance-based incentives. Ideal candidates should have strong customer service skills and be comfortable working independently in a structured environment.

Qualifications

• At least 18 years of age.
• Strong computer knowledge; ability to type at least 30 wpm.
• Ability to pass a criminal background check.

Responsibilities

• Listen to customers and troubleshoot technical issues.
• Provide support for smartphones, tablets, and computers.
• Engage effectively with callers to identify their needs.

Skills

Customer service orientation

Technical troubleshooting

Conflict resolution

Multitasking

Effective communication

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

Transcom in Manchester, NH is hiring a Technical and Customer Experience Advisor to provide support for their telecommunications clients. In this remote role, you'll assist customers with their technical inquiries regarding smartphones, tablets, and more.

This position offers a starting pay of $17.31 USD, health benefits, and opportunities for performance-based incentives. Ideal candidates should have strong customer service skills and be comfortable working independently in a structured environment.