Remote Technical CS Support Associate

Amazon; Arizona; Hybrid; USD 26,000 - 37,000; Full time

Job summary

Blink is seeking a Technical Support Associate for its CS/Technical Support team to help customers via phone and email and to advocate for a high-quality experience. You will work a rotating schedule, support Home Security products, document solutions, and contribute to improving support processes while learning advanced troubleshooting and log analysis.

Applicants need 2+ years in customer service, fluency in German, and proficiency with Microsoft Office.

Qualifications

• 2+ years of customer service experience.
• Fluent in German (speaking, reading, writing).
• Experience with Microsoft Office products and applications.

Responsibilities

• Provide prompt, efficient service via phone and email.
• Collaborate with other support teams to ensure high-quality service.
• Advocate for customers and report improvement opportunities.
• Understand product usage to resolve issues and maximize investments.
• Contribute to launches and support events.

Skills

Customer service

German language

Microsoft Office

Tools

Microsoft Office

Job description

Blink is seeking a Technical Support Associate for its CS/Technical Support team to help customers via phone and email and to advocate for a high-quality experience. You will work a rotating schedule, support Home Security products, document solutions, and contribute to improving support processes while learning advanced troubleshooting and log analysis.

Applicants need 2+ years in customer service, fluency in German, and proficiency with Microsoft Office.