Remote Technical Support Specialist - Customer Success

Amazon Inc.; North Carolina; Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a technically strong Customer Service Technical Support Associate for Blink's CS team. You will engage with customers by phone and email, troubleshoot issues, and advocate for the best possible customer experience across home security products.

You will work on deep technical problems, document solutions, and help drive product improvements. The role requires flexibility to work weekends/nights and fluency in French, with opportunities for growth in a

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in French.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Blink’s critical launches and support events.
• Developing detailed knowledge about specific product lines and features.
• Driving projects that improve support-related processes.
• Supporting Blink Subscription service.

Skills

Customer service

Flexible schedule

Microsoft Office

French language

Job description

Amazon.com Services LLC is seeking a technically strong Customer Service Technical Support Associate for Blink's CS team. You will engage with customers by phone and email, troubleshoot issues, and advocate for the best possible customer experience across home security products.

You will work on deep technical problems, document solutions, and help drive product improvements. The role requires flexibility to work weekends/nights and fluency in French, with opportunities for growth in a