Bilingual Technical CS Support Associate — Remote

Amazon; Decatur (IL); Remote; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Zusammenfassung

Amazon.com Services LLC seeks a Technical Support Associate for Blink’s CS/Technical Support team. You’ll handle technical customer inquiries by phone and email for home security products, and assist customers in navigating home networks and devices.

You’ll contribute to building knowledge and automating solutions while growing with the team. The role requires 2+ years of customer service experience, Spanish fluency, and a flexible schedule including weekends and holidays.

Qualifikationen

• 2+ years of customer service experience.
• Fluent in Spanish (written and spoken).
• Ability to work a flexible schedule including weekends/nights.
• Proficient with Microsoft Office.

Aufgaben

• Providing prompt, efficient, detailed service via phone and email.
• Collaborating with other support teams to ensure high-quality service.
• Advocating for customers when issues arise.
• Understanding customer product usage to resolve issues and maximize value.
• Reporting improvement opportunities and assisting with product launches.
• Developing knowledge about Blink products and features.
• Supporting Blink Subscription service.

Kenntnisse

Customer service

Spanish fluency

Flexible schedule

Tools

Microsoft Office

Jobbeschreibung

Amazon.com Services LLC seeks a Technical Support Associate for Blink’s CS/Technical Support team. You’ll handle technical customer inquiries by phone and email for home security products, and assist customers in navigating home networks and devices.

You’ll contribute to building knowledge and automating solutions while growing with the team. The role requires 2+ years of customer service experience, Spanish fluency, and a flexible schedule including weekends and holidays.