Remote Technical CS Support Specialist

Amazon; New Mexico; Remote; USD 24,000 - 34,000; Full time

Job summary

Amazon is recruiting for a CS Technical Support Associate to assist Blink customers from a remote location across the United States. You’ll handle inquiries via phone and email, collaborate with support teams, and advocate for customers to drive continuous improvement.

The role requires a deep technical aptitude, strong problem-solving, and the ability to communicate effectively in Spanish. Flexible scheduling includes weekends, nights, and holidays, with potential for growth in home security

Qualifications

• 2+ years of customer service experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in Spanish.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during Blink’s critical launches and support events
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support
• Developing detailed knowledge about specific product lines and features
• Driving projects that improve support-related processes
• Supporting Blink Subscription service

Skills

Customer service experience

Flexible schedule

Spanish fluency

Tools

Microsoft Office

Job description

Amazon is recruiting for a CS Technical Support Associate to assist Blink customers from a remote location across the United States. You’ll handle inquiries via phone and email, collaborate with support teams, and advocate for customers to drive continuous improvement.

The role requires a deep technical aptitude, strong problem-solving, and the ability to communicate effectively in Spanish. Flexible scheduling includes weekends, nights, and holidays, with potential for growth in home security