Remote Technical Support Specialist — Bilingual

Amazon; Florida; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

EAP and Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon.com Services LLC in the United States is seeking a Technical Support Associate for Blink's CS/Technical Support team. You will address technical customer issues over phone and email, support home security product lines, and assist customers with home networking and device configurations.

You will document solutions, propose product improvements, and help customers navigate launches and events. The role emphasizes problem solving, growth, and collaboration with cross-functional teams.

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in Spanish.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during Blink’s critical launches and support events
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support
• Developing detailed knowledge about specific product lines and features
• Driving projects that improve support-related processes
• Supporting Blink Subscription service

Skills

Customer service

Flexible schedule

Spanish language

Tools

Microsoft Office

Job description

Amazon.com Services LLC in the United States is seeking a Technical Support Associate for Blink's CS/Technical Support team. You will address technical customer issues over phone and email, support home security product lines, and assist customers with home networking and device configurations.

You will document solutions, propose product improvements, and help customers navigate launches and events. The role emphasizes problem solving, growth, and collaboration with cross-functional teams.