Remote Tech Support & Customer Success Associate

Amazon; Meadville (Crawford County); Remote; USD 48.436.000 - 77.972.000; Vollzeit

Zusammenfassung

Amazon.com Services LLC is seeking a Technical Support Associate for Blink's CS/Technical Support team. The role involves deep technical problem-solving for home security products, assisting customers via phone and email, and contributing to product improvements and knowledge documentation.

You will support home networking configurations, document solutions, and potentially automate log analysis. The position offers growth opportunities and a dynamic support environment.

Qualifikationen

• 2+ years of customer service experience.
• Ability to work flexible schedules, including weekends and holidays.
• Proficiency with Microsoft Office.

Aufgaben

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Blink’s critical launches and support events.
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support.
• Developing detailed knowledge about specific product lines and features.
• Driving projects that improve support-related processes.
• Supporting Blink Subscription service

Kenntnisse

Customer service

Flexibility

MS Office

French language

Tools

Microsoft Office

Jobbeschreibung

Amazon.com Services LLC is seeking a Technical Support Associate for Blink's CS/Technical Support team. The role involves deep technical problem-solving for home security products, assisting customers via phone and email, and contributing to product improvements and knowledge documentation.

You will support home networking configurations, document solutions, and potentially automate log analysis. The position offers growth opportunities and a dynamic support environment.