Remote Technical Support & Customer Success Associate

Amazon Inc.; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Blink is seeking a Technical Support Associate to join the CS/Technical Support team. You will handle deep technical problems for the Home Security product suite, guiding customers through network and device configuration, and documenting solutions for future reference.

You will participate in product changes, automate log analysis, and contribute to a fast-growing customer experience. The role offers growth opportunities and requires fluency in French and strong customer service skills.

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Experience with Microsoft Office applications.
• Fluent in French.

Responsibilities

• Provide prompt, efficient, detailed service by engaging with customers via phone and email.
• Collaborate with other support teams to ensure high-quality assistance.
• Advocate for customers when issues arise and track feedback for improvements.
• Understand product use to resolve issues and maximize customer value.
• Identify trends and suggest innovative solutions to enhance the customer experience.

Skills

Customer service experience

Flexibility

Tools

Microsoft Office

Job description

Blink is seeking a Technical Support Associate to join the CS/Technical Support team. You will handle deep technical problems for the Home Security product suite, guiding customers through network and device configuration, and documenting solutions for future reference.

You will participate in product changes, automate log analysis, and contribute to a fast-growing customer experience. The role offers growth opportunities and requires fluency in French and strong customer service skills.