Technical CS Support Specialist — German Speaking

Amazon; North Carolina; On-site; USD 2,617,000 - 3,720,000; Full time

Job summary

Blink is seeking a technically skilled CS Technical Support Associate to help customers troubleshoot and maximize their use of Blink smart home products. You’ll converse with customers by phone and email, gather insights, and advocate for better solutions.

The role emphasizes problem solving, documenting solutions, and collaborating with cross-functional teams. You will support home security products, assist with network and device configurations, and contribute to product changes.

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Experience with Microsoft Office applications.
• Fluent in German (speaking, reading, writing).

Responsibilities

• Provide prompt, efficient service by engaging with customers via phone and email.
• Work with other support teams to maintain high-quality service.
• Advocate for customers when issues arise.
• Understand customer product usage to resolve issues and maximize value.
• Identify and report areas for improvement and suggest innovative solutions.
• Support customers during launches and events.
• Develop knowledge about Blink products and drive processes improvements.
• Support Blink Subscription service.

Skills

Customer service

Microsoft Office

German language

Job description

Blink is seeking a technically skilled CS Technical Support Associate to help customers troubleshoot and maximize their use of Blink smart home products. You’ll converse with customers by phone and email, gather insights, and advocate for better solutions.

The role emphasizes problem solving, documenting solutions, and collaborating with cross-functional teams. You will support home security products, assist with network and device configurations, and contribute to product changes.