Technical CS Specialist — Customer Success & Support

Amazon; Town of Florida (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC's Blink CS Technical Support team seeks a highly technical professional with strong customer service and troubleshooting skills. You will support customers via phone and email, advocate for customers, and drive improvements across support processes.

You'll work with a flexible schedule including weekends and nights, supporting Blink's Home Security product suite and helping customers optimize their home networks and devices.

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in German.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.

Skills

Customer service

German language

Tools

Microsoft Office

Job description

Amazon.com Services LLC's Blink CS Technical Support team seeks a highly technical professional with strong customer service and troubleshooting skills. You will support customers via phone and email, advocate for customers, and drive improvements across support processes.

You'll work with a flexible schedule including weekends and nights, supporting Blink's Home Security product suite and helping customers optimize their home networks and devices.