Technical CS Specialist — Customer Support Pro

Amazon; Prescott (AZ); Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC in the United States is seeking a Technical Support Associate for Blink’s CS/Technical Support team. You will engage customers by phone and email, diagnose issues, and drive customer success through technical troubleshooting and creative problem solving.

The role requires 2+ years in customer service, ability to work flexible hours including nights and weekends, proficiency with Microsoft Office, and fluency in French.

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in French.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Blink’s critical launches and support events.
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support.
• Developing detailed knowledge about specific product lines and features.
• Driving projects that improve support-related processes.
• Supporting Blink Subscription service.

Skills

Customer service experience

French language

Schedule flexibility

Tools

Microsoft Office

Job description

Amazon.com Services LLC in the United States is seeking a Technical Support Associate for Blink’s CS/Technical Support team. You will engage customers by phone and email, diagnose issues, and drive customer success through technical troubleshooting and creative problem solving.

The role requires 2+ years in customer service, ability to work flexible hours including nights and weekends, proficiency with Microsoft Office, and fluency in French.