Remote Tech Support Technician – Dispatch & IT Help

Motorola Solutions Inc; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions Inc. is seeking a Customer Support Technician I for a US remote role within the Flex Support team. Responsibilities include providing post-sales support for the Flex Computer Aided Dispatch solution, troubleshooting hardware, software, OS, and network issues across Windows and Linux environments.

The role requires strong customer service, the ability to manage multiple tasks, and familiarity with ITIL/ITSM practices. Candidates must be legally authorized to work in the U.S.

Qualifications

• High School Diploma required.
• 2+ years in technical support or equivalent.
• Experience supporting Windows and/or Linux systems.

Responsibilities

• Provide first- and second-level tech support via phone, email, chat, and in-person channels.
• Troubleshoot hardware, software, OS, and network issues for Flex CAD solution.
• Configure and maintain end-user devices and software applications.
• Escalate complex issues to senior teams and ensure follow-up with users.
• Maintain knowledge base and adhere to ITSM best practices.

Skills

Windows

Linux

Troubleshooting

Customer service

Networking basics

Mobile devices

Communication

Independent work

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions Inc. is seeking a Customer Support Technician I for a US remote role within the Flex Support team. Responsibilities include providing post-sales support for the Flex Computer Aided Dispatch solution, troubleshooting hardware, software, OS, and network issues across Windows and Linux environments.

The role requires strong customer service, the ability to manage multiple tasks, and familiarity with ITIL/ITSM practices. Candidates must be legally authorized to work in the U.S.