Technical Support Specialist – Windows/Linux

Motorola Solutions; Springfield (IL); Vor Ort; USD 55.000 - 60.000; Vollzeit

Benefits dieser Stelle

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Zusammenfassung

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution on Windows and Linux. You’ll handle questions, troubleshoot, and ensure high user satisfaction across multiple channels, including in-person.

The role requires adaptability, strong customer service, and ITIL-aligned service practices. Responsibilities include deploying devices, maintaining software, supporting networks, and contributing to knowledge bases, with a flexible

Qualifikationen

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting hardware and software.
• Familiarity with TCP/IP, DNS, DHCP networking concepts.
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and communication abilities.
• Ability to work independently and in a team.

Aufgaben

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve issues for Flex CAD solution across hardware, software, OS, network, and apps.
• Configure, deploy, and maintain end-user devices including desktops, laptops, and mobile devices.
• Install, configure, and provide ongoing support for software applications.
• Assist with network diagnostics and basic connectivity problems.
• Create and maintain knowledge base documentation for common issues.

Kenntnisse

Windows/Linux fundamentals

Network troubleshooting

Mobile devices (iOS/Android)

Customer service excellence

Problem solving

Communication skills

Ausbildung

High School Diploma

Tools

Zendesk / ServiceNow / Jira

Jobbeschreibung

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution on Windows and Linux. You’ll handle questions, troubleshoot, and ensure high user satisfaction across multiple channels, including in-person.

The role requires adaptability, strong customer service, and ITIL-aligned service practices. Responsibilities include deploying devices, maintaining software, supporting networks, and contributing to knowledge bases, with a flexible